Duration: 2 days

Conflict resolution is essential to reach good collaboration. This program helps employees to develop a win-win mindset. It also provides a step-by-step approach in looking at issues in a conflict from different perspectives and exploring options.

By the end of the session, the participants should be able to：
1. Identify the causes of conflicts at work
2. Identify barriers to resolve conflicts and ways to overcome these barriers
3. Explore the different negotiating strategies and their merits in conflict resolution
4. Facilitate and engage parties involved in a dialogue for better understanding
5. Adopt a win-win mindset and apply the skills of reflection and inquiry in looking at issues from different perspectives